Returns & Exchanges
We want you to be completely satisfied with your purchase. Learn about our return and exchange policy below.
Return Policy
We offer a 14-day return policy for unused items in their original packaging. Items must be in the same condition as when received, with all tags and labels attached.
To be eligible for a return:
- Item must be unused and in original condition
- Original packaging and tags must be included
- Return request must be made within 14 days of delivery
- Proof of purchase is required
How to Return an Item
- Contact our customer service team within 14 days of delivery
- Provide your order number and reason for return
- We'll send you a return authorization and shipping label
- Package the item securely in its original packaging
- Ship the item back using the provided label
- Once received and inspected, we'll process your refund
Eligible Items
- Unopened perfumes with original seals and packaging
- Items with manufacturing defects
Non-Returnable Items
- Items used or worn
- Items without original packaging
- Personalized or customized items
- Items damaged due to misuse
- Items returned after 14 days
Refunds
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the item was defective or incorrect.
For exchanges, we'll ship the replacement item once we receive your return. If the replacement item is of higher value, you'll be charged the difference.